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Marketing Operations Built for the Season

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Growth + Retention for Resorts

In an era of mega-passes and rising costs, a great season demands more than great snow. I've spent a decade building CRM marketing ops for ski resorts, adventure parks, and hospitality groups across the globe. I understand the unique constraints of seasonal businesses: short windows, limited staff, and legacy platforms that don't talk to each other.

Proven systems. I build lifecycle marketing programs that drive pass sales, direct bookings, and season-long revenue. I build the workflows that make long-term strategic campaigns possible, then train your team to own it.

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Some of The Resorts I've Worked With

Jackson Hole Mountain Resort
Aspen Resort
Grand Targhee
Thredbo
Mt Buller
Ski Banff
Red Mountain Resort
POWDR Resorts
Sierra at Tahoe
Revelstoke

How I Work

From quick-win audits to full season transformations. Choose what fits your goals.

Winter Campaign Build

Season-Ready in 4–8 Weeks

Complete lifecycle program for pass sales, opening day, and retention. Built, tested, and launched before first snow.

  • Pass sales automation (early bird, renewals)
  • Opening day promotion sequences
  • Post-purchase nurture & upsell flows
  • Daily snow report automation
  • New template design (brand-matched to 2026)
  • Customer segmentation & VIP programs

Email Revenue Audit

2-Week Deep Dive

Identify deliverability issues, revenue leaks, and optimization opportunities. Get a 90-day roadmap for improvement.

  • SPF, DKIM, DMARC, BIMI authentication review
  • Campaign performance analysis (last season)
  • List health & segmentation audit
  • Revenue opportunity mapping
  • Tech stack consolidation & recommendations

Platform Implementation

Modern Stack Migration

CRM upgrades and data migration. Update or move off legacy platforms and onto systems that scale.

  • Establish Workflows for custom processes
  • Data migration & API integrations
  • Email, SMS, and push notification setup
  • Team training & playbook documentation
  • Platform selection & migration planning
  • First campaign launch support
  • Klaviyo + Shopify Retail Expertise

Fractional Operations Lead

Embedded Expertise — Season-Long

Season-long partnership for resorts needing ongoing strategic leadership without a full-time hire.

  • Weekly strategy & execution planning
  • Cross-functional team coordination
  • Campaign builds & optimization
  • Tech stack management & vendor relations
  • Innovation pilots (AI, personalization, new channels)

Why Resorts Work With Me

You're running a complex seasonal business with limited time and resources. I solve the technical challenges that hold you back.

Short Season, Big Goals

You have 120 days to hit annual revenue targets. I build automated systems that work 24/7—from pass sales through closing day and into next season's pipeline.

Limited Resources

Small teams, too many channels, not enough hours. I build scalable systems and train your team to run them independently. You own the process.

Legacy Systems

Your platforms don't talk to each other. Data is siloed. I audit, consolidate, and rebuild your tech stack for seamless operations—saving time and money.

Innovation Without Risk

You want to pilot AI, personalization, or new channels but can't afford to fail. I've already tested these for other resorts. You get proven playbooks.

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Case Studies

Real projects for real resorts. Here's what I've shipped recently.

skier scanning a lift ticket at a snowy resort
Implementations

MarTech Solutions

I build modular template systems that populate scannable tickets, travel itineraries, personalised content, and consistent brand experience. I lead e-commerce projects to architected data flows from tickets, lodging, retail, and ski-school APIs for transactional messaging.

SMS MARKETING: Implement SMS platforms that enable resorts to trigger snow alerts, staff updates, sales promos, and in-resort communications.

AI image of an animated yeti giving a snow report
Innovation

AI for Resorts

Currently participating in S.A.M. certification program for AI resort operations. I previously built weather based alerts and agents for data driven sales optimization. I piloted a program in 2025 demonstrating AI content use cases. This included snow reports and personalised guest videos using HeyGen's API, Higgsfield, Midjourney, and Nano Banana. This project used resort mascots for weekly updates and explored API integrations for personalised onboarding videos for both new and international guests.

ski shop interior
Retail Optimization

Online Sales

I have the blueprint for retail partners looking to convert first-timers, drive repeat business, and generate consistent online revenue. Klaviyo + Shopify expertise. Optimize lead capture and new customer conversions with proven marketing strategies. Best in class signup forms, customer onboarding, and shopping experience for sustainable growth.

Get Ready for Winter

Opening day is only a few months away. Let's build your marketing systems now.

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